FAQ

We have illustrated a collection of questions and answers that may help you when deciding upon your wig or hairpiece purchase.

We offer a Free consultation in private consulting rooms.

Whether you prefer synthetic or Human hair, we can offer you a wide variety of styles, colours and textures for both materials.

Subject to a face-to-face consultation we can establish the right product for you.

When we supply a Wig or Hairpiece we make it our business to explain in detail how to maintain and care for your chosen product. We also offer a full back up service to all clients, including re-styling, cleaning, and re-dressing. We are always at hand to offer advice about maintaining the products that we supply.

Yes – we go to great lengths to provide the most suitable style and colour, We are very aware of the fashion trends effecting Wigs and Hairpieces and look to reflect this in our end product.

In our consultation you will be shown examples of Human or synthetic hair wigs, as a rule all ready-made wigs are mainly synthetic fibre hair. We can supply ready-made Human hair wigs and hairpieces however these products require styling to your specifications and are therefore more expensive.
Any recommendation we would make would be based on what product suited you best taking into account your existing hair texture and colour and also cost and time restraints.

If you are a first time wearer a period of adjustment will be necessary to become comfortable with Wigs and Hairpieces. Our products are manufactured using ultra thin polyurethane film which is a perforated lightweight material this makes it a cool and comfortable wear.
When you visit us for a consultation you will get an opportunity to get a feel for both our ready-made and custom made products, any difference in materials will be explained to assist you make your final decision on your chosen product.

There are a variety of methods of securing your wig or hairpiece to your scalp,

• An expandable elasticised band around the perimeter of a full wig
• Special clip combs which attach the wig or hairpiece on to the existing hair on the scalp
• Double sided adhesive tape which will bond the product to your scalp.
• Hairpieces or wigs can be bonded to the scalp for longer periods of around 4 – 6 weeks, this is a service which suits people who do not like to remove the product between visits.
• We recommend regular re-fittings at our premises, where we can clean, re-style and re-fit your wig or hairpiece, this is really just like a trip to get your hair cut, and will ensure ongoing comfort, and will give you product greater life expectancy.

For ready-made wigs and hairpieces, providing the product is in stock, we can usually supply within one week of the order being accepted. Some styles may be subject to special delivery dates we would advise you at the time what the expected delivered date would be.
Custom made orders are by their nature more time consuming , and take into account additional processes including, colour matching, hair quality and length checks and individual measurements, these all add to the delivery time, which is around 6-8 weeks.

Our brochures cover mainly synthetic ready-made wigs, however they are an excellent guide for styles and colours will assist you greatly in making your choice whether ready or custom made.

We will advise you of the best products to ensure you can achieve the hair style you are trying to achieve, this could include shampoos and conditioners, waxes and mousses as well as quality brushes and wig stands, these product are available for purchase either in-store, online or by mail order, you can view them by clicking here

If you require a wig or hairpiece for medical reasons, you may be entitled to financial assistance. You would need to consult your G.P and he or she would be able to advise you further.
If you are receiving benefits, i.e income support or social security benefits you could qualify for help as long as the wig is considered for medical reasons.
Any wig or hairpiece purchased for medical reasons can be subject to a reduction in VAT taxation, however this needs to be agreed in advance by your doctor.

We have been helping people through the process of wig purchase for over 40 years, and have always maintained a professional and confidential service and all clients are seen in private consulting/fitting rooms.

We offer a mail order service for our ready-made products, these products are usually supplied within 7 -14 days, according to availability.

We accept the following means of payment:

Cash – only when paid for in person – please do not send cash in the post.

Cheque – up to the value of your bankers card.

Visa / Mastercard / Switch / all debit cards / Paypal.

*It should be noted that products can only be released after cheque’s above your bankers card limit have cleared our account.

Any product sold that is found to be faulty will be replaced, however if this product has been worn or damaged by the user, we will not be able to replace the product without charge.